RETURN & REFUND POLICY

At Possible, we are committed to delivering premium quality skincare products. Our return and refund policy is designed to ensure complete fairness and transparency for every customer.

1. General Return Policy
Possible does not accept general returns. However, replacements or refunds are available in cases where the product is proven to be damaged or defective upon delivery.

Returns or refunds are not applicable under the following conditions:

  • The product is received in good, undamaged condition.
  • The request is due to a change of mind or personal preference.
  • The return request is made beyond 48 hours of delivery.

2. Eligibility for Replacement or Refund
To qualify for a replacement or refund:

  • The item must be damaged or defective upon delivery.
  • All original packaging and accessories must be retained.
  • A clear unboxing video showing the issue is required.
  • The video must be emailed to our support team within 48 hours of receiving the order.

3. Review & Approval Process
Once your email and unboxing video are received:

  • Our Quality Control Team will assess the issue within 3–4 working days.
  • If approved, we will initiate a replacement or refund based on your preference and product availability.

4. Turnaround Time for Approved Returns

Warehouse Confirmation

  • Once your returned product reaches our warehouse, inspection and verification takes 2–3 working days.

Replacement Timeline

  • Replacement products are dispatched within 1–2 working days after verification.
  • Delivery is generally completed within 5–7 working days from dispatch depending on your location.

Refund Timeline

  • Approved refunds are initiated within 5–7 working days after warehouse confirmation.
  • Refunds are credited to your original payment method. Processing time may vary depending on your bank or payment provider.

5. Shipping Charges for Approved Returns
Any reverse logistics or shipping charges for approved returns will be evaluated on a case-by-case basis and clearly communicated to you before processing.

6. Summary of Timelines

  • Replacement: Delivered within 5–7 working days after dispatch.
  • Refund: Processed within 5–7 working days after warehouse confirmation.

Need Assistance?
For any questions or to initiate a return request, please contact our support team at:
📧 support@possible.in

Thank you for choosing Possible. We are committed to ensuring every customer enjoys a smooth, reliable, and transparent experience.